Our Policies and Contact Info.

Placing An Order

You can place an order with Avani Originals right off the web. Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "View Cart" buttons located on our website. Your payment goes directly to Pay Pal. You do not have to have a Pay Pal account to use Pay Pal. You can choose to pay using your credit card, debit card, or bank account and ordering through Pay Pal is easy and secure!

Shipping and Handling

As soon as we receive your order details with payment, we will ship within 2-3 business days. You will be notified immediately of any items that are out of stock or backordered.

Backordered items are those which we need to contact our suppliers for more materials to make your jewelry. If our suppliers are unable to predict when they will have materials in stock, we put your item on backorder. As soon as we know an estimated ship date, we will contact you.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

At this time we offer only the following shipping method to ensure a tracking number:

USPS PRIORITY MAIL

Shipping cost including handling is $5.00. If you choose to add insurance we will add that to the cost of shipping. Once shipped it usually takes 2-3 business days to arrive.

We do not ship Internationally at this time.

Return Policy

We stand behind our products 100% and have full confidence that you will be very satisfied with your jewelry. If for any reason you are not satisfied or if there is an error or defect in the jewelry, Avani Originals will gladly return, repair or exchange the jewelry. All returns or exchanges require our authorization. You must notify us within 10 business days from your date of purchase to initiate a return or exchange.

Request an Exchange or Return:
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All returns and exchanges must have a return authorization number (RA#).

To receive an RA#, please email us with the following information:

- Your first and last name

- Order number
- Daytime phone number
- E-mail address
- Billing and shipping address(es)
- Reason for requesting the return/exchange
- For an exchange, the item you would like to receive

Items eligible for a refund will receive a credit for the purchase price paid on the item(s). Original shipping and handling fees are not refundable. The credit will be issued to the original form of payment.

You will receive a return authorization number and address by e-mail. The item must then be received by us within 10 days.

Items shipped to us for return or exchange must be securely packaged in a shipping box with appropriate padding and shipped with tracking service and delivery signature required. We also recommend you insure the package; refunds will not be issued for packages lost in transit.

You are responsible for the costs associated with shipping your return or exchange to us. A $6.00 shipping and handling fee will be charged for shipping the item(s) back to you.

Refunds and exchanges will not be honored for items shipped to us without a return authorization number.

About Our Jewelry

With any jewelry piece that we need to adjust, either smaller or larger, the design might vary slightly. We take only one photo of our pieces therefore, as with any natural gemstone, colors will vary slightly.

All our jewelry is packaged in a beautiful sheer organza bag, perfect for gift giving.

Privacy Policy

At Avani Originals your privacy is important to us. All information collected on our site is kept confidential and will not be shared under any circumstances.

Contact Information

Please email us at avanioriginals@lycos.com if you have any questions or comments.